Due to the increasing digitalization of working processes, the number of services used in a company is constantly growing. It does not need the large company as an example, but a look at SMEs shows that this onslaught of mechanization means a flood of programs and licenses. Setting up these programs is not a one-time task, but requires continuous maintenance, validation and adjustments. In addition, whenever the question of improving the digital infrastructure arises, the current range of services on the market should be reviewed to ensure that the most efficient solution is always used.
To administer all the digital tools of the company, it is necessary to have an overview, or rather to first "generate an inventory as a starting point". The following questions should be asked:
- Which programs do certain employees (groups) need?
- Do these employees already have the licenses for the corresponding tool, or do they need extended access?
- Which programs can be additionally integrated or replaced to improve the current working method?
- Are there programs whose use is no longer required?
For an individual employee the above questions may be easy to answer. But consider the situation of a business leader who has not just one, but more than a dozen employees to manage. It is almost impossible to master this task by oneself.
A solution to this problem is provided by digital management tools.
By definition, this includes programs that are used by a company to improve its business performance, ensure its competitiveness and enable it to cope with changing requirements.
This includes so-called service and license managers, which not only enable faster data collection, but also more efficient administration. As a result, problem areas can be detected more quickly and possible measures can be initiated. This not only reduces the frustration rate of the administrator, but also that of the employees, who gain faster access to the services they need through this deployment.
In addition to reducing the workload, it can also lead to considerable cost and time savings for the company. With the help of Service Management, monetary costs can be monitored and the current need for action can be derived. Necessary cancellations of no longer needed services or redistribution of service licenses can thus be implemented more agilely.
Services that were considered secure just a few years ago may be obsolete today, as security gaps have been identified or more modern techniques have been developed. By flexibly adapting the tools used, it is possible to ensure that each service used in the company offers the best possible security requirements and to replace outdated services.
Using a Service Manager therefore not only simplifies the administration of the various tools, but also saves resources and maximizes the security standard of the company.